Política de reembolso

Returns & refunds

We want you to feel confident choosing a piece from Roxelly. If it is not right for you, please contact info@roxelly.com within 14 calendar days of delivery to request a return. Include your order number and the item you would like to return.

Return conditions

Once your return is authorized, please ship it within 7 calendar days. We will provide the return address and instructions. Please contact us before sending your item.

The jewelry must be returned in the same condition in which you received it, with no additional wear, damage, resizing, engraving, repairs or other alterations, and with any accessories or documents originally included. You may carefully try it on to check the fit. Pre-existing wear disclosed in the listing does not make an item ineligible for return.

Return shipping

For a change of mind or a size that does not suit you, you are responsible for return shipping. Use secure packaging and a tracked service; we recommend appropriate insurance that covers jewelry for its value. There is no restocking fee.

If your item arrives damaged, is the wrong item, or is materially different from its description, please contact us as soon as reasonably possible with your order number and photos if available. Roxelly will work with you to resolve the issue and cover any necessary return shipping. This is not treated as a change-of-mind return.

Refunds

After we receive and inspect the returned item, we will notify you and issue the approved refund to your original payment method. Your bank or payment provider may take additional time to post it. For a change-of-mind return, any original shipping charge paid is not refundable; we do not deduct a retroactive shipping charge from orders that qualified for free shipping. If the return is due to our error, damage on arrival or a material discrepancy, applicable original shipping charges will also be refunded.

One-of-a-kind pieces

Our inventory consists primarily of unique, preloved pieces, so an identical replacement may not be available. If you would prefer another piece, contact us about a return and a separate purchase, subject to availability. Please check measurements and ring size before ordering, and ask us if you need help.

This policy does not limit any consumer rights that apply under applicable law. Questions? Email info@roxelly.com.