Shipping policy

Shipping & delivery

Order preparation

We prepare orders within 1–2 business days after payment is confirmed, excluding weekends and holidays. You will receive tracking information when your order ships.

United States shipping

Free Economy shipping is available on qualifying U.S. orders of $50 or more. Available shipping methods and charges are shown at checkout before you pay.

Our current estimated transit times are 5–8 business days for Economy and 3–4 business days for Standard, where offered. Transit begins after shipment and is additional to order preparation time. These are estimates, not guaranteed arrival dates; carrier delays may occur.

Addresses and availability

Please check your delivery address before completing your order. If you notice an error or need to request a cancellation, contact info@roxelly.com promptly. We will try to help before dispatch, but changes or cancellation may not be possible once an order has shipped.

Many Roxelly pieces are one of a kind and may also be listed on other platforms. In the unusual event that an item becomes unavailable before we can fulfill your order, we will contact you and refund the unavailable item and any associated shipping charge. We will not substitute another piece without your agreement.

Delivery questions

If tracking appears delayed, your package is missing, or your item arrives damaged, please contact us with your order number so we can help investigate and resolve the issue. Please keep packaging and photos of any damage when possible.

We only accept orders for destinations supported at checkout. Contact us before ordering if your destination is not available; do not assume international delivery is offered.

Questions? Email info@roxelly.com. For returns, please see our return and refund policy. Nothing in this policy limits rights provided by applicable law.